Returns & Lifetime Buyback
Insured Transit Guarantees, 7-Day Inspection Returns, and Lifetime Market-Rate Bullion Buybacks.
100% Insured Armored Transit Guarantee
Every Ekoo parcel is shipped in tamper-evident sealed armor containers backed by transit insurance. In the rare event of transit damage or loss prior to delivery, Ekoo Originals provides a 100% full replacement or complete financial refund within 48 hours.
7-Day Royal Inspection Return Policy
For non-customized standard products (watches, payal, spectacles), clients enjoy a 7-day home inspection period. If you are not satisfied, return the item with intact security tags and BIS certificate for a full refund minus nominal courier handling fee.
Lifetime Bullion Buyback & Exchange Guarantee
Gold and silver are permanent wealth. Ekoo Originals guarantees a lifetime buyback/exchange on all our hallmarked 18K/22K gold and 925 silver creations based on current daily market gold rate, minus basic melting charge (or 100% value for upgrade exchanges).